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Skype Operations Framework

The Skype Operations Framework (SOF) provides a foundation for customers and partners to accelerate success with their Skype for Business Online journey.

What is Skype Operations Framework (SOF)?

Skype Operations Framework

SOF provides a complete guideline, tools and assets that range from scripts and documentations to workshops and presentations.  The framework can be applied to various scenarios and help customers with the pre- and post-sale adoption of Skype for Business with in Office 365. We offer the support during your entire customer journey, including planning, delivery, adoption, operation and migration. Our team follow SOF standards by Microsoft to ensure that you get your services fast, secure and convenient.


Download our SOF offer brochure HERE


Unified Communication solution: Skype for Business integrated with FPT Telecom International services.

With years of experience in deploying VoIP to the largest companies in Vietnam FPT Telecom International can claim itself the best service provider in Vietnam to deliver the Unified Communication solution with Skype for Business Online for our customers.

For customers who are currently using VoIP as their telephony system: we provide all tools and assets to help replacing their on-premises legacy and move to Cloud PBX with our hybrid model. Customers can retain their on-premises PSTN connection and at the same time get all benefits of Cloud PBX within Office 365 through the Cloud Connector. FPT Telecom International is a partner with numerous IP PBX Vendors from Cisco, Avaya, and Siemens, which guarantees our ability to provide the smooth transition to Cloud. Our testified experience and capability in providing internet leased line, MPLS, IPLC, IEPL, sophisticated network design, diversified routes, etc. enable us to deploy Express Route, which is one critical factor for Skype for Business.

  • • Network readiness assessment
  • • Office 365 readiness assessment
  • • Operations Role Mapping and remediate issues support.
  • • Designing and leasing Cloud Connector device
  • • Email migration to Office 365
  • • Coexistence or hybrid configuration
  • • Site Surveys
  • • Migration services
  • • Complete unified Communications Suite Including Video Conferencing and Skype room systems
  • • Configure rich presence, instant messaging (IM), and ad hoc collaboration and online meetings
  • • Advanced contact center features like Customer Relation Management
  • • Integrate value-added services
  • • SMS Brand-name and Two-way SMS

For customers who already use Office 365 E5 package and are willing to fully exploit all the Cloud PBX features, we provide integrating of FPT Telecom International Voice over IP service with Skype for Business.

  • • Voice conferencing
  • • Cloud PBX for cloud-based call management
  • • Interconnect with legacy PBX

FPT Telecom International together with Skype for Business help you to drive your business to success.

FPT Telecom International unique strength is our ability to provide a one total solution, that can add essential value to customer's business operation. Our core services include VoIP, leased line, Tier 3 Data Center, Domain Hosting and many more. FPT Telecom International support team can take all your operational processes so that you can just rely on us and focus on your core business.

  • • FPT Telecom Robust Network
  • • Monitoring and Alerting
  • • One-Stop-Shop, end to end solution including Office 365 migration
  • • 24/7/365 professional technical support
  • • Direct migration support
  • • Immediate troubleshooting


Contact us now to learn more. Click here


Hotline: (028)7300.0365


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